Refund Policy
Refund Policy
We want you to be completely satisfied with your purchase from Steele Earring Hub. If for any reason you are not satisfied, we offer a hassle-free refund policy to ensure your peace of mind.
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Eligibility for Refund:
- Refunds are only applicable to purchases made directly through our website, steelearringhub.com.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Refund requests must be submitted within 30 days of the purchase date.
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Refund Process:
- To initiate a refund, please contact our customer service team at hello@steelearringhub.com with your order details and reason for the refund.
- Once your request is received and approved, we will provide you with instructions on how to return the item.
- Upon receipt and inspection of the returned item, we will issue a refund to the original payment method used for the purchase.
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Refund Timeline:
- Refunds are typically processed within 5-7 business days after we receive the returned item.
- Please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution.
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Non-Refundable Items:
- Certain items are not eligible for refunds, including gift cards and downloadable software products.
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Shipping Costs:
- Shipping costs associated with the original purchase are non-refundable.
- You will be responsible for covering the shipping costs for returning the item unless the return is due to our error or a defective product.
If you have any further questions or concerns regarding our refund policy, please feel free to contact us at hello@steelearringhub.com. We are here to assist you and ensure your satisfaction with our products and services.